Vanilla Medianoche Replacement
Despite initial tests indicating that Vanilla Medianoche bottles were not affected by the same issues as Medianoche Reserve, we have since received reports of off-flavored bottles of Vanilla Medianoche. As a result, we have concluded that some bottles may be affected and unfortunately, we have no way to know which ones. Fortunately the issue is not as widespread as with Medianoche Reserve, but we still recommend that any unopened bottles be stored cold and consumed sooner rather than later. Bottles that have been affected are still safe to drink and do not present any health risks to consumers, they are just not representative of the flavor of the beer as we intended.
At WeldWerks, we take pride in our uncompromising commitment to both quality and service and whenever issues arise, we do everything we can to make them right. Therefore, we are offering a replacement bottle of a new batch of Vanilla Medianoche to anyone who has experienced issues with their original bottles of Vanilla Medianoche. This new batch of Vanilla Medianoche will not be released to the public, and will only be provided as a replacement for affected bottles of Vanilla Medianoche. In order to ensure the replacement bottle is as good as the original bottle of Vanilla Medianoche, we will not be packaging the new blend until sometime in March or April. This blend will consist of 20-25% Bourbon Double Barrel Medianoche, which is one of our favorite batches to date and complements the Madagascar vanilla beans very well. The remainder of the blend has yet to be finalized, but we will be monitoring our current inventory of mature barrels over the next few months to determine which barrels will be used in the new blend of Vanilla Medianoche.
Replacement bottles can be requested by completing the claim form below. All claims must be submitted by March 31, 2018. The pick up window for replacement bottles will be announced later, once we have a better idea of when the barrels used for the replacement blend will be ready.
Each claim must include a picture of the open affected bottle with the original 9-digit Eventbrite order number written across the top-middle part of the label (see picture below for reference). Pictures must be 5 MB or smaller and the open bottle and legible order number must be clearly visible. Claims can be submitted by anyone in possession of an affected bottle of Vanilla Medianoche, not just the original purchaser. And only the original Eventbrite order number is required, not the name of the original purchaser.
All claims will be reviewed after the claim window has closed on March 31, 2018. Once claims have been approved, an Eventbrite code will be generated and sent to the email address provided on the claim sometime in April, which must be redeemed for the free Eventbrite ticket for the replacement bottle of Vanilla Medianoche. Unlike previous Eventbrite releases, proxies will be allowed to pick up bottles on another person’s behalf, as long as proxies are provided with the valid Eventbrite Vanilla Medianoche ticket by the individual who filed the claim. Bottles will only be available for pick up from the taproom during the pick up window, which will be announced later.
There is no way to sugar coat it, this definitely sucks. Between Barrel Aged Mexican Achromatic, Medianoche Reserve and and now Vanilla Medianoche, we understand that many customers are (understandably) upset by these issues. As we have always done, we will do everything we can to make it right, but we know that replacements and apologies will not undo the frustration we have caused. We also understand that these issues may affect customers’ trust in our future releases, which at this point, is certainly justified.
Fortunately we can assure our customers that we will not release another bottle with these issues, even if that means we take a potentially long hiatus from bottle releases of Medianoche. We are adding PCR testing to every step of our process, which is not cheap but is obviously necessary. We have also gone back and tested all other recent bottle releases, all of which passed PCR, including regular Medianoche and all Achromatic releases.
We can also assure you that these issues will not hinder our innovation, nor will it affect our continued investment in our barrel program. We will continue to push boundaries, take risks, and break rules, but we will do all of that with an even greater emphasis on quality moving forward. We have big plans in store for 2018, including nearly doubling our barrel program. So we might be down, but we are definitely not out ;).
We are incredibly grateful for your continued support and if you have any questions, comments or concerns, please do not hesitate to contact us at firstname.lastname@example.org.